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Refund Policy

At Real Language Experience, we want you to feel confident in your learning journey. This page explains our refund process, eligibility, and how we handle requests, so you know exactly what to expect if a course isn’t the right fit. Please read the policy carefully to understand your rights and our commitments.

Effective Date: [Insert Date]

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At [Your Company Name], we strive to provide high-quality language courses that meet your learning needs. However, we understand that sometimes a course may not be the right fit. Please read our refund policy carefully to understand your rights.

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1. Eligibility for Refunds

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  • Refunds are only available for courses purchased directly through our website.

  • Requests for refunds must be submitted within [insert number, e.g., 14 or 30] days of purchase.

  • Refunds are not available for:

    • Courses accessed beyond the refund period.

    • Courses that have been fully completed.

    • Promotional or discounted courses, unless otherwise specified.
       

2. How to Request a Refund

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To request a refund, please:

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  1. Contact our support team at [Your Email Address] with your purchase details (name, email, course purchased, and purchase date).

  2. Include the reason for your refund request.
     

We will review your request and respond within [insert number, e.g., 5–7] business days.

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3. Refund Processing

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  • Approved refunds will be processed to the original payment method used for purchase.

  • Depending on your payment provider, it may take [insert number, e.g., 5–10] business days for the refund to appear in your account.

  • Refunds are issued in the original currency of payment.
     

4. Exceptions and Special Cases

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  • If a course is found to have technical issues preventing access, we will either provide a replacement or a full refund, even if outside the standard refund period.

  • We reserve the right to deny a refund if there is evidence of misuse or violation of our Terms and Conditions.
     

5. Contact Information

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If you have questions about this Refund Policy or need assistance, please contact us:

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[Your Company Name]
Email: [Your Email Address]
Address: [Your Company Address]

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